Overview
This Privacy Policy explains how Relay, a JuraVance offering (collectively, “Relay,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit meet-relay.com, request information, communicate with us, or otherwise interact with the public Relay website.
Separate customer agreements, data-processing terms, product notices, or dealership-specific disclosures may apply to use of Relay products and services and will control where they conflict with this website policy.
Information we collect
We may collect information you provide directly, including your name, business email address, telephone number, company, job title, dealership or organization information, and the contents of messages or demo requests.
When you use the website, we may also receive technical and usage information such as IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, timestamps, and diagnostic or security information.
Cookies and similar technologies
We may use cookies, pixels, local storage, analytics technologies, and similar tools to operate and secure the website, remember preferences, understand website performance, and improve our services. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies. Browser controls may also allow you to block or delete cookies.
How we use information
We may use personal information to provide and operate the website; respond to inquiries and demo requests; communicate about Relay; personalize and improve website experiences; understand usage and performance; maintain security and prevent fraud or abuse; comply with legal obligations; establish, exercise, or defend legal claims; and support business operations consistent with the context in which the information was collected.
How we disclose information
We may disclose personal information to service providers and vendors that support hosting, communications, analytics, security, customer relationship management, and other business operations; to professional advisers; to authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security; and in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar corporate transaction.
We do not grant third parties an independent right to use information submitted through this website for their own unrelated purposes merely because they provide services to us.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to respond to requests, maintain business records, satisfy legal, accounting, or reporting obligations, resolve disputes, and enforce agreements. Retention periods vary according to the nature of the information, the purpose for which it was collected, and applicable legal requirements.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your privacy rights
Depending on where you live, applicable law may provide rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. You may also have the right to withdraw consent where processing is based on consent and to appeal certain decisions. We may need to verify your identity before completing a request.
To make a privacy request, use the contact pathway provided through Begin the Conversation and identify the request as privacy-related.
International data transfers
Relay and its service providers may process information in jurisdictions other than the one in which you reside. Where required, we use appropriate safeguards for cross-border transfers of personal information.
Children’s privacy
The Relay website is intended for business audiences and is not directed to children. We do not knowingly solicit personal information from children through this website.
Third-party links
The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and this Privacy Policy does not apply to information collected independently by those third parties.
Changes to this Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through additional notice when appropriate or required by law.
Contact
Questions about this Privacy Policy or Relay’s website privacy practices may be submitted through Begin the Conversation. Relay is a JuraVance offering.